Privacy Policy

About This Notice

Please read this Privacy Notice carefully. If you do not understand or accept it, you must stop using the Website and contact us immediately if you have already provided Personal Data.

By accessing the Website and providing us with your Personal Data you are confirming that you are over 18 years of age. This Website is not intended for use by anyone under 18 and we do not knowingly collect data from minors.

What Personal Data We Collect & Why

We may process Personal Data you provide by subscribing to a newsletter, submitting a contact form, or communicating via email, text or our Website. We may also process data through cookies or tracking software — please refer to our separate Cookie Policy for details.

We may also receive Personal Data from third parties such as Facebook, Google, Pinterest, Instagram, YouTube, PayPal, Stripe or other analytics, advertising or payment providers.

We comply with the General Data Protection Regulation (GDPR) — your data will be used lawfully, fairly and transparently, kept securely and only for as long as necessary. We do not carry out automated decision making or profiling.

Personal Information

Name, date of birth, email address, phone number, business contact details, correspondence address, IP address — processed for communication and record keeping on the lawful grounds of legitimate interest.

Customer or Client Information

If you purchase services from us we may process billing address, payment details and purchase records on contractual grounds.

User Information

Comments, images or documents shared via the Website, browser information, page views and log-in details — processed to analyse and monitor usage, support administration and maintain security on legitimate interest grounds.

Promotional Information

Information provided in connection with promotions or marketing — used to provide relevant offers, monitor promotional activity and compile analytics on legitimate interest grounds.

Special Category Data

We do not collect any special category data relating to health, race, ethnicity, political opinion, religious beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation, nor any data relating to criminal offences.

Who We Share Your Data With

We may share your Personal Data with the following external service providers to support our business:

• Facebook
• Google
• PayPal
• Stripe
• Zoom
• WhatsApp

We may also share data where required by external service providers assisting in service delivery, professional support teams, legal or government obligations, or in connection with the sale or purchase of a business.

We will not share your Personal Data with any third party for their own marketing purposes without your consent.

Transfer of Personal Data

Our Website is located within the United Kingdom and your data will be processed in the United Kingdom. We do not transfer your personal data outside of the EEA.

Data Security

We take the protection of your Personal Data seriously and have taken suitable and reasonable steps to protect it from misuse, loss, unauthorised access and any modification or disclosure.

Access to your Personal Data is limited to those with a business need to know, who are bound to keep it confidential. Please note that while we take steps to secure data transmitted via the internet, there are inherent risks in doing so. If you prefer, please contact us to arrange an alternative method of submission.

Data Retention

We will not keep your Personal Data for longer than is required for the purpose for which it was collected, including any legal or record keeping requirements. We will take reasonable steps to destroy or permanently de-identify your data when it is no longer needed.

Your Rights

You have the right to access and receive a copy of your Personal Data, to ask us to correct errors, to erase your data, and to restrict or object to how your information is processed.

For more information on your rights visit ico.org.uk/your-data-matters

Where you have provided consent you can withdraw it at any time by contacting us at info@bonniesilverback.co.uk

If you are not happy with how we process your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Links to Other Sites

The Website may contain links to other sites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies before disclosing any personal information.

Changes to This Notice

We reserve the right to alter or amend this Privacy Notice without prior notice. Any changes will be posted on the Website. Your continued use of the Website after any amendments constitutes acceptance of those changes. We recommend you review this Notice regularly.